Senior Partner Relationship Executive-Channel Partners

Employment Type

: Full-Time

Industry

: Miscellaneous



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Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Senior Partner Relationship Executive-Channel Partners

R14495

Virtual/Remote

The Senior Partner Relationship Executive primarily serves top-tier partners and is responsible for revenue retention and growth, partner satisfaction, new product sales, and relationship management across the entire breadth of a partner’s engagement with Change Healthcare.

KEY RESPONSIBILITIES:

  • Ensures quality service and profitable business growth by managing a portfolio of complex partner relationships. Spends approximately 50% of the time on growth and relationship management activities and 50% on operational responsibilities.
  • Maintains familiarity with the assigned partner’s business in the context of the overall health care industry. Understands how the partner differentiates itself in markets and creates partner value by showing how the Change Healthcare portfolio can support/maximize their differentiation.
  • Consults with partner’s representatives to identify the strategic outcomes they are seeking to achieve and coordinates the engagement of users as well as functional and technical specialists within their own and partner organizations.
  • Proactively and continually assesses, clarifies, and validates short-term needs and long-term partner objectives. Directs partner to solutions that address partner needs.
  • Through strategic account planning, creates and drives to completion partner-specific revenue retention and growth strategies for assigned partners leveraging market share intelligence data, utilization reviews, value-based selling methods, and facilitation of training and onboarding to ensure product adoption.
  • Serves as partner operational guide for all aspects of assigned partners – both for existing and potential areas of partnership.
  • Coordinates operational and strategic activities internally to improve partner experience and strengthen corporate processes across onboarding, Support, Sales, Partner Experience, Business Intelligence, Product, IT, Partner Communications, Billing, and Finance and is responsible for the coordination of activity across the Change Healthcare enterprise.
  • Maintains and expands relational footprint within assigned partners, focusing but not limited to Director, VP, and C-suite contacts.
  • Responsible for partner satisfaction and cultivation of references at each partner within the assigned portfolio.
  • Creates and delivers Business Reviews and Strategic Meetings with all assigned partners per corporate guidelines and maintains contact with all key partner representatives on a weekly basis.
  • Maintains accuracy of partner documentation in all corporate repositories such as Salesforce, Siebel, Qualtrics, and Contract Administration.
  • Serves as an escalation point for operational disruption across all defined areas of partnership.
  • Education/Training:

  • Bachelor’s Degree in a related area of study or equivalent experience.
  • Minimum Requirements:

  • Preferred of 7 years of account management experience, specific experience in EHR/EMR organizations, revenue cycle, financial payment solutions
  • Experience upselling existing clients
  • Experience building relationships with the C-Suite level, VP, Director
  • Ability to analyze financial data, identify trends to better understand the state of our client’s business, and help achieve sales and revenue goals. Strong analytics & data mindset is essential for this position.
  • Respond to client requests in a timely manner
  • Willingness and ability to travel up to 25% -50% of the time / Current State: We are all working virtually
  • Territory: You will have an assigned portfolio
  • Critical Skills:

  • Works in conjunction with internal teams to develop and execute tactical plans to achieve persistency, growth, and earnings goals.
  • Monitor critical metrics/dashboards to identify operational strengths, weaknesses, and opportunities for improvement.
  • Point of contact for clients with a high level of customer service.
  • Establish and maintain strong and positive customer relationships
  • Demonstrate value-added solutions using a professional consultative selling approach including additional product placement.
  • Proven track record of successful management, service, and/or revenue retention activities for complex customers or projects.
  • Working knowledge of healthcare information systems
  • Proficient at executing when experiencing multiple competing priorities
  • Strong interpersonal and communication skills
  • The ability to build relationships across the organization and collaborate as necessary to accomplish goals
  • Maintain SME level industry and product knowledge
  • Advanced knowledge of Microsoft Office -PowerPoint, Excel, Outlook
  • Willingness to engage in both tactical hands-on work and strategic work as needed to manage and complete priorities
  • #LI-JM1

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement

    Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

    If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with 'Applicant requesting reasonable accommodation' as the subject. Resumes or CVs submitted to this email box will not be accepted.


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