Employment Type

: Full-Time


: Miscellaneous

Main Purpose of Job

A Family Support Worker Lead is the lead level of work providing in-home support services that enable individuals to maintain their independence and well-being, assist in preserving the family structure, promote a functional home environment and teach clients to make use of available community resources. Employees in this classification function as members of treatment or service teams and visit clients’ homes to identify needs and provide in-home assistance in activities associated with daily living, personal care, care giving or parenting. Employees in this classification assign, review and approve the work of and train lower-level Family Support Workers. Employees in this classification receive general supervision from a Family Services Caseworker, a Social Worker, a Registered Nurse or other professional. The work requires travel to visit private residences and community based services. The work may involve the lifting of heavy objects such as groceries, furniture, wheel chairs and clients with disabilities.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience:  Three years of experience providing support services to children or adults through teaching and demonstrating practical living skills in order to promote and maintain independent living or assist in preserving the family structure. Notes: 1. Candidates may substitute experience as defined above or experience in child or adult care giving, on a year-for-year basis, for the required education. 2. Candidates may substitute nine credit hours from an accredited college or university in a human service program or human development program such as child development, sociology, social work, psychology, counseling, nursing, criminology, juvenile justice, human growth and development, human services, or mental health for one year of the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 1. One year of experience with goal planning. 2. One year of experience working with vulnerable children or adults.3. One year of experience using Microsoft Office or Gmail. 4. One year of experience with transporting or assisting clients in obtaining transportation to medical appointments or community centers. 5. One year of experience with explaining information to internal or external customers.6. Possess a Certified Nursing Assistant License or a Geriatric Nursing Assistant License.


1. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. 2. Some positions in this classification may be assigned duties that require the employees to acquire and maintain a license as a Certified Nursing Assistant or a Geriatric Nursing Assistant from the Maryland Board of Nursing at 4201 Patterson Avenue Baltimore, Maryland 21215. Information may be obtained at Obtaining this license within a specified time may be a condition of appointment or probation for these types of positions.


1. Employees in this classification who work with families with dependent children must successfully complete an approved entry-level training program before being granted permanent status. 2. Employees in this classification may be required to have access to and use their personal automobile in order to transport clients. Verification of appropriate vehicle insurance, which shall include coverage for transporting clients, must be provided to the department prior to the performance of transport duties. Standard mileage allowance will be paid for the use of a privately owned vehicle.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.


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